Prototyping and researching how AI can improve delivery of public benefits

Clients

Propel – Incubated products for people relying on government benefits
Braid – Designed and launched product to facilitate team engagement
Cash App – Expanded banking feature set on desktop web
Distill – Designed AI tool to research people and companies
Slope – Optimized flows for businesses to access growth capital

Launched a new desktop web platform to increase access to financial services

Designed products to expand access to economic opportunity

• Expanded availability of Early Wage Access features that provides a way for employees of Square businesses to access a portion of their wages before the end of the pay period
• Simplified the experience of setting up a pay schedule on Square Payroll and access faster money movement, which was the top issue reported by sellers
• Prototyped systems for automatically generating screens to support onboarding sellers across countries and business types
• Designed a communication platform that helped increase the types of businesses that could use Square payment processing

Focused on designing for people who are experiencing barriers to employment

• Launched personalized feed of jobs on the homepage and built algorithms to highlight new and relevant jobs
• Crafted long-term design vision for the Indeed native app
• Designed experimental apps to connect people with jobs tailored to their needs, including short commute, living wage, or hiring immediately
• Partnered with Goodwill to build specialized job-search features for the nonprofit's employment services

Developed products and strategies to improve delivery of America's public workforce services

• Worked with policy and product managers to identify systemic issues across the country
• Conducted research to understand problems faced by job seekers with significant barriers to employment, including people with criminal records and individuals relying on food stamps
• Designed and prototyped technology to alleviate key pain points, including finding high-quality training problems eligible for tuition assistance, enabling job seekers to carry their data between service providers, and searching for a job with an easy and low-cost commute

Prototyped and tested ways to increase access to economic opportunities in America, including a service to help parents create babysitting co-ops to reduce child care costs, models for running a business from your home or vehicle, and mechanisms to enable remote work opportunities for people with physical barriers to employment

Collaborated with product teams to develop solutions around sharing, audience, and public content

• Worked with product managers and researchers to develop strategy
• Designed and prototyped user interfaces and interaction flows
• Presented to senior leadership and iterated based on feedback
• As part of London landing team in 2014, initiated projects and grew design team

Sharing

Stories – Share your day with friends
Direct – Send ephemeral photos and videos
Friends Browser – Connect with your closest friends
Riff – Create videos together with friends
Text Filters – Add emotion and style to text posts

Audience

Teens – Experiments in visual sharing
Japan – Research on identity
India – Design for multiple languages
Small Devices – Interaction optimizations for various devices

Public Content

Trending – Learn about current events through conversations
News Feed Discovery – Discover new articles, videos, and sources
Notes – Share and read articles and writing
Mentions – Interact with your followers as a public figure or celebrity
Pages – Learn about brands and businesses

Interned after college freshman year and converted into a full-time employee

Projects

Boosted Posts – Connect with your audience
Threaded Comments – Reply to comments
Topic Pages – Learn about subjects and interests